NEWBURY — Chief Douglas Janvrin reports that the Massachusetts state 911 system is currently experiencing intermittent interruption of service related to problems with a nationwide internet service provider. This is a national problem also impacting most of Massachusetts, including here in town.
As a result, residents are temporarily urged contact the police or fire department for assistance by dialing the following direct number:
Police, Fire and Medical Emergencies: 978-462-4440
Motorists or those on state property/highways needing State Police assistance can also call the following State Police emergency call centers:
- Shelburne Control PSAP 413-625-8200
- New Braintree Control PSAP 508-867-1170
- Northampton Control PSAP 413-586-1508
- Framingham PSAP 508-820-2121.
Callers to 911 or affected lines may hear a fast busy signal, hear a recording saying “All circuits are busy” or something similar, or may get connected to a different emergency call center than they were expecting.
IMPORTANT NOTE: The outage may also affect the ability of emergency dispatchers to automatically determine a caller’s location. When reporting an emergency, please take note of and be ready to provide your exact location to the call taker.
Additional information will be provided as it becomes available.
Stay Informed: Utilize Massachusetts Alerts to receive emergency notifications and information from the Massachusetts Emergency Management Agency and the National Weather Service. Massachusetts Alerts is a free app that is available for Android and iPhones. To learn more about Massachusetts Alerts, and for information on how to download the free app onto your smartphone, visit: https://www.mass.gov/service-details/massachusetts-alerts-smartphone-app.